Position Mission: Drive the development and execution of OIA’s new pre-licensing and onboarding programs to bring new talent into the industry and help train new employees for member agencies. We are a small team so the ideal candidate will be okay with instructional design as well as training coordination/administrative tasks.

Requirements

Education and Experience: Bachelor’s degree in training, Instructional Design, eLearning Design, Human Resources, Organizational Development, Education, or equivalent experience developing training (3-5 years).   The ideal candidate will have experience developing eLearning and webinar training courses.

Preferred Certificates, Licenses & Registrations: This position does not require P&C industry experience. The best candidate will be able to use needs assessment, and SMEs on staff to develop relevant training. Experience/Designations in instructional design, eLearning design strongly preferred. In addition experience with Adobe Captivate and LMS administration.

Other Skills and Qualifications:

• Needs Assessment, Instructional Design, eLearning Design
• Ability to effectively present material and information on-site and virtually
• Ability to provide coaching and support to help class participants prepare for and pass the property and casualty licensing exam
• Excellent organizational, time management, and multi-tasking skills. Ability to plan and  execute to meet both long and short-term goals
• Problem solving – Ability to think creatively, adapt and solve practical problems as they may arise
• Excellent written and verbal communication skills
• Ability to work independently and with team members
• Strong work ethic, positive attitude, and willingness to assist others
• Attention to detail
• Proficient in Microsoft Office, Teams, Zoom, and LMS systems
• Ability to learn and use other necessary technology applications/software

Mission-Critical Essential Duties and Responsibilities: 

• Develop and facilitate a P&C pre-licensing course for OIA.
• Develop and facilitate a new hire training/onboarding program for agencies.
• Administer our Learning Management System Elevate by Cadmium
• Conduct a needs assessment by visiting member agencies to determine training needs and objectives to help new employees be successful.
• Use good instructional design and adult learning theory to develop a training course that will increase the likelihood participants will pass the exam.
• Train participants on customer service basics, cross-sell/up-sell and other topics that will help them be successful in an agency setting.
• Teach participants methodology for understanding and researching policies to help resolve customer questions.
• Learn agency management software basics to prepare participants.
• Design learning solutions in multiple modalities including, but not limited to, web-based training, virtual instructor-led training, video-based training, and live in-person instructor-led training.
• Research new content and interview subject matter experts to assess and validate training content and instructional materials.
• Establish and maintain partnerships with internal and external stakeholders, teams, and subject matter experts to drive effective learning design.
• Maintain/update training materials, records, and checklists.
• Collaborate with Director of HR Solutions, Director of Professional Development and other departments to surface training needs and opportunities.

Core Values and Conduct:  Every member of OIA expects our staff to embrace and act in good faith to demonstrate  Integrity, Collaboration, Innovation, and Commitment.  We expect ourselves and our coworkers to contribute to our top Critical Cultural Outcomes by acknowledging them and working toward them every day: