OIA Welcomes Ashley Fitzsimmons to Customer Experience Role

GAHANNA, OH - Ohio Insurance Agents Association is excited to announce that Ashley Fitzsimmons has joined the association as their Customer Experience Manager.

Growing OIA’s vision to be a “change agent for agent change,” Fitzsimmons has a goal to lead the association’s initiatives to build and develop networks among agents, specifically the OIA’s new Peer Exchange Groups.

“Ashley is a connector. She has an energy and aura about her that will bring agencies together in our peer exchange groups to help them grow and improve their performance,” says OIA CEO Jeff Smith, JD, CIC, CAE.

“It truly takes a special breed to be an independent agent. Independent Agents are superheroes. They protect. They save. Look no further than the many natural disasters we are experiencing across this country and you see how independent agents help put people’s lives back together” Fitzsimmons says.  

”Having been an independent agent for nine years, I have a deep understanding for the speed bumps and roadblocks they can typically run into. I’d like to think there is no such thing as a problem, only an opportunity. And I am so excited to have the opportunity to work with independent agents in Ohio and help them strengthen their superhero powers and tear down those roadblocks.”

Fitzsimmons shares OIA’s passion and vision for independent agents and the IA system. Her experience working as a Producer with Fitzsimmons Insurance, a small independent insurance agency in Forest City, Pennsylvania, will equip her with the background and knowledge to make a big impact on the broader IA system. In her role with the agency, she implemented many technology features to modernize the customer experience and create relationships with other Next Generation agency leaders.

“One of the biggest things I’m hoping to accomplish with OIA is attracting new talent into the industry. Insurance is affectionately referred to as pale, male and stale. That changes now” Fitzsimmons says. “With the help of the OIA team, I know we can change this stereotype and show younger generations why insurance is the place to be and how you can make a difference in people’s lives in this profession. I’m looking forward to integrating into an incredible team that is changing this amazing industry for the better one day at a time.”

Fitzsimmons will join the OIA team at the beginning of 2019.


About Ohio Insurance Agents Association

Ohio Insurance Agents Association (OIA) is the collective voice of 1,300 independent agencies that employ nearly 10,000 Ohioans. We promote, progress and protect the professional advice and guidance only independent insurance agents provide. OIA members write 82 percent of the commercial insurance policies and 44 percent of personal insurance policies in Ohio. OIA helps agents grow their agencies and improve their performance by providing agency valuation, succession planning, generational health, operational benchmarking reports, peer exchange groups, other business solutions and industry thought leadership.