Ohio’s 2018 Outstanding CSR of the Year award winner announced

2018 Outstanding CISR of the Year logoAUSTIN, TX – Each year, a group of exceptional insurance professionals are chosen by The National Alliance for Insurance Education & Research to represent their states and compete to become the National Outstanding CSR of the Year.

This prestigious award, regarded as the foremost national award of its kind, recognizes the contributions and commitment of those who serve clients within the insurance industry.

To qualify for the top state honor, the 2018 candidates submitted an essay on the following topic:

“In today’s business environment, CSRs are finding that more work is required from a smaller staff pool. As a CSR, what four ways have you found beneficial in helping you accomplish work tasks while still providing excellent customer service? In short, how do you do more with less?”

Additionally, entrants must have demonstrated commendable service to their agencies, their industry, and their community. The only eligibility requirement for this award is that the candidate must be an insurance customer service representative or have primary responsibility for insurance customer service duties.

“The Outstanding CSR of the Year Award recognizes the annual exemplar for exceptional customer service representatives across the nation,” said Danielle Janecka, Senior Vice President of The National Alliance.

“Through their essays, contributions to their agencies, and their letters of recommendation, every one of the state winners helps to raise the standard for personal and professional excellence. We honor them for their clear contributions to their colleagues, teams, and organizations. They are the face of customer service for our whole industry.”

Each state winner receives a framed certificate and is eligible to compete for the national honor, which carries a $2,000 cash award, a gold and diamond pin, $1,000 cash award for the nominator, and a scholarship for the recipient’s employer to any program offered by The National Alliance.

Additionally, the name of the Outstanding CSR of the Year is inscribed on a sculpture permanently displayed at the national headquarters of The National Alliance for Insurance Education & Research in Austin, Texas.

State Winners:

State Name Agency
Arizona Kathleen A. Dragan Hill Insurance Services, LLC
California Jenny Chea-Vaing, CISR Singlepoint Insurance Services, Inc.
Delaware Maria T. Metcalfe, CISR Bellevue Insurance Services, LLC
Florida Catrin Liffner Beck Partners Insurance
Illinois Sara K. Mancini, CISR Elite, AIS Market Financial Group, Ltd, a division of
Arthur J. Gallagher
Indiana Amanda Stoller Ovation Insurance
Iowa Jeremy Smith, CIC, CISR The Accel Group
Kansas Kimberly Andersen, CISR J. Goodman Insurance Agency
Kentucky Brandy Marcum Market Finders Insurance Corporation
Louisiana Kristen G. Fligg, CISR Amerisafe
Maine Lori Duval F.A. Peabody Company
Maryland Gregory A. Clem HUB International Mid-Atlantic, Inc.
Michigan Brian St. Charles, CISR Michigan Community Insurance Agency
Minnesota Starr L. Marshall, CISR Reliable Agency
Mississippi Laura A. Freeman, CISR Fisher Brown Bottrell Insurance, Inc.
Nebraska Michele Koehler, CISR Integrity Insurance Group
North Carolina Teresa P. Gedraytis, CIC, CISR James E. Moore Insurance Agency, Inc.
Ohio Beth Ann Mitchell Lauber & Will Insurance Agency
Oregon Kendall I. Pori, CIC Protectors Insurance, LLC
Pennsylvania Ashley M. Fitzsimmons, CISR Fitzsimmons Insurance Agency, Inc.
South Carolina Anna M. Kocuba, CISR Kinghorn Insurance of Beaufort
Tennessee Elizabeth A. Wilkins Martin & Zerfoss Insurance
Texas Linda M. Dailey Insurance Partners/SWBC
Utah Stephanie Holden, CISR, CPSR SentryWest Insurance Services
Vermont Katie LaFreniere, CISR Crowley Insurance Agency
Washington Amy Hayes Duncan & Associates, Inc.
Wisconsin Stacey M. Migliano, CISR The Trottier Insurance Group
Wyoming Cindy Gerhold HUB International

The National Alliance for Insurance Education & Research, the nation’s premier provider of advanced educational opportunities for insurance and risk management professionals, includes the Certified Insurance Counselors (CIC) Program, the Certified Risk Managers (CRM) Program, the Certified Insurance Service Representatives (CISR) Program, the Certified Personal Risk Managers Program (CPRM), the Certified School Risk Managers (CSRM) Program, the Dynamics Sales Training Series, the School for Producer Development, and The National Alliance Research Academy.

For further information, contact:

The National Alliance
P.O. Box 27027
Austin, Texas 78755-2027
phone: (800) 633-2165
website: TheNationalAlliance.com

Success Starts Here

Sign up for our newsletter today!
  • This field is for validation purposes and should be left unchanged.