Customer Service – It Matters 

“At the end of the day people won’t remember what you said or did, but they will remember how you made them feel”.  This quote by Maya Angelou is inspiring on so many levels but professionally it’s a great foundation when considering customer service expectations. How does OIA want you to feel?


 As your advocate, trusted advisor and insurance agent for over 123 years we want you to feel safe. We want you to feel like our priority. We want you to experience the passion and focus we have for our industry.  OIA listens to you as our member and we want you to feel that your voice is heard, It Matters.  


The reason OIA excels at customer service is the dedication of our staff.  How do we know our members love our service? 80 % of Ohio independent agents trust OIA with their E&O insurance needs.  We have data that tells our story.


OIA uses Rocket Referral, a net promoter scoring system (NPS), that provides real time feedback from our E&O policyholders.  Our team scores an average of 80. The standard excellent NPS is a score above 50 and above 70 is considered “world class.”


OIA is committed to our promise: protect your assets by providing you the best in class insurance coverage with our world class service and product knowledge that is second to none. Other providers get in this business to add another revenue stream. Protecting you and your agency is our primary business.  Some of our competitors utilize NPS as well, so before you consider getting a quote ask them for their score and see how it compares to OIA.


We have spent decades building our relationships with our insurance carriers, enhancing our product knowledge, investing in education, and advocating for our members so you can focus on your clients knowing we have you covered.


At OIA, you get excellent customer service no matter which department you need because – It Matters.  


Customer Service Matters.  

If you have any questions or concerns regarding your E&O coverage, please reach out to Ashley Riley at (614) 552-3052 or

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